Frequently Asked Questions?
Dai-ichi Life started in Japan and now has subsidiaries in the USA, Australia, New Zealand, Vietnam, India, Indonesia, Thailand, Cambodia, and Myanmar.
Please contact our Customer Service Hotline +95 97 7880 7000
Many situations can be unpredictable; you are never sure what life has in store for you. It is therefore important that you do not leave anything to chance, especially financial planning for your loved one. Life insurance is a tool to safeguard against financial hardship when an untoward incident occurs, regardless off its death or disability or a major illness. It’s better to secure your life at the earliest.
Life insurance can be started from any age even as a child. Starting a life insurance plan early is always beneficial. Life’s uncertainty is applicable to all regardless of age.
Life insurance is an important way to ensure your family and dependents are not left with financial hardship when unexpected events occur to you whether its death or a disability or diagnosis of a major illness. It also provides peace of mind that any debts, including a mortgage, can be paid off and the education costs for children will be taken care of. Furthermore, life insurance helps maintain the standard of living enjoyed by your family even if something happens unexpectedly. Life Insurance also becomes a saving tool if nothing happens and becomes a wealth accumulation plan.
Life insurance offers numerous benefits that provide financial security and peace of mind for you and your loved ones. It protects one from life’s uncertainty and also acts as a savings tool at the same time, if the life insured is healthy and survives the insured period. Additionally, it provides income tax relief and serves as a financial guarantee.
According to the insurance policy, a formal legal guardian can purchase life insurance for those who are within the specified age limit for the purchase of life insurance.
Claimants can notify the claim to Dai-ichi Life Insurance Myanmar by following channels.
- Call us at our hotline number.
- Health CARE: +95 97 7477 7733
- All Other Claims: +95 97 7880 7000
- E-mail us at
- Health CARE: healthclaim@daiichilife.com.mm
- All Other Claims: customercare@daiichilife.com.mm
- Visit Dai-ichi Sales Office at Esperado Tower or the Dai-ichi Life Experience Centre (DLEC) at Sule Square Office Tower.
- Agent/Financial Advisor, if a more personalized approach is preferred.
For all types of claims
- Duly completed ‘Claim Request Form’
- Original Life Insurance Certificate (and Rider endorsement letter for rider benefits)
- Other supportive documents (if required)
For Death benefit
- Copy of Death Certificate or original Autopsy report
For Total and Permanent Disability (TPD) benefit
- Confirmation Letter and Medical Reports/treatment records about Total Permanent Disability issued by registered hospital or competent authority.
For Critical Illness benefit/ Active Care benefit/ Health Care benefit (For reimbursement benefit) – as relevant
- Statement of attending doctor (physician/surgeon or relevant specialist)
- Recommendation letter of specialist doctor(s) who treated (or) Ward-in-charge professor from which Life Insured was admitted.
- Confirmation Letter/medical documents by hospital, clinic, laboratory, or a competent authority, as the case may be (if relevant)
- Original medical bills (for reimbursement benefit)
To know more about claims process, please go to Claims.
You can go to the bank in person and pay according to the selected premium payment amount. By transferring money to Dai-ichi Life Bank account or you can pay by standing order.
Premium payment service in cash or by cheque is available at KBZ Bank, AYA Bank, CB Bank, MOB Bank and Yoma Bank branches.
- Bank Branches: Visit the nearest branches of KBZ Bank, AYA Bank, CB Bank, MOB Bank, or Yoma Bank to make your premium payment in cash or by cheque. Inform the bank teller that you would like to deposit the premium to Dai-ichi Life Insurance Myanmar and provide them with either the Application ID or Policy ID. For cheque payment, it is required to do cheque clearing process as per banking process.
KBZPay, AYAPay or MAB Agents: Visit the nearest agent to deposit your premium to Dai-ichi Life Insurance Myanmar. Make sure to provide them with the Application ID or Policy ID.
- For KBZPay and KBZ mobile banking application:
- Select QuickPay
- Choose Insurance and select Dai-ichi Life Insurance Myanmar
- Fill in the required information
- For AYA Internet/Mobile Banking application:
- Select Bill Payment
- Choose Dai-ichi Life Insurance Myanmar
- Fill in the required information
- For CB Pay application:
- Select Pay Bill
- Choose Insurance Payment
- Select Dai-ichi Life Insurance Myanmar
- Fill in the required information
- For MAB mobile banking application:
- Select Insurance on the payment screen
- Choose One-time payment
- Select Dai-ichi Life Insurance Myanmar
- Choose Premium Payment as the outlet
- Fill in the required information
- For Yoma Bank DC application:
- Select Pay Bill
- Choose Biller Selection
- Select Dai-ichi Life Insurance Myanmar
- Fill in the required information
- For Yoma Bank-Next Mobile Banking application:
- Select Bill Payment
- Choose Health & Insurance
- Select Dai-ichi Life Insurance Myanmar
- Fill in the required information
These steps will guide you through the process of making premium payments using the respective banking applications.
To provide convenience and save you time when making premium payments, we highly recommend that our customers set up a standing order or direct debit arrangement through the following banking services:
- KBZ Internet/Mobile Banking,
- CB Bank Internet Banking or Branches
- MAB Internet Banking Service
- MOB Bank Branches
Deposit premium at the Customer Service counter or Dai-ichi Life Experience Centre (DLEC) in cheque or up to 200,000 MMK per transaction in cash for Htar–Wa-Ra Edu Goal.
Please note that our Agents do not collect cash from customers.